Once ready for pickup, you can collect your order from our location in Cambridge, Monday-Friday from 12pm to 4pm. Please remember to bring your order confirmation (found on your order confirmation email) with you when you're ready to pick up your order.
Our storefront will be closed from December 26th due to new COVID-19 restrictions.
All the products in the cart are eligible for pickup.
All the products are available in inventory at a pickup location.
You are paying for the order with a credit card or debit card. If you pay using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal on the first step of the checkout, then the pickup option is not available.
You have not used express checkout options.
You cannot choose to have some items shipped and some items picked up in store on the same order. If you would like to do so, please place two separate orders.
When you arrive, please come into our storefront entrance and wait for a member of staff.
A member of our team will then request your order number (found on your order confirmation email), please have this ready.
Check your order and confirm that the order is correct before leaving our storefront.
At this point, we do not anticipate any product supply problems, but if so, please be understanding. Our storefront is open and we have taken the required precautions, but if you would like to shop online, you can order all of our products from www.kalaya.ca
At present, our storefront is open and we are offering pick up. We invite you to shop online. You can have your order delivered or pick up from our location in Cambridge.
We are taking increased sanitization measures and remind all employees about the hygiene practices they should adopt to prevent the spread of the virus.
As a preventative measure, we are asking that all employees who are returning from abroad or who are experiencing flu-like symptoms to stay at home for 14 days.
During our Holiday Closure (Dec 19th 2020 - Jan 4th 2021) there will be a delay with processing and shipping your orders. Your order will be processed within 10 business days and then should then arrive within another 7-10 days in Ontario and 10-14 days in the rest of Canada.