As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. You'll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team. Finally, you'll receive one more email to let you know when we've shipped your order! If you have a question about the status of your order, please reply to your order update email (you can also email us at customerservice@avariahb.com). Providing us with your order number (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly.

Didn't receive an email confirmation for your order? This is probably because your email provider is putting our emails in your "Spam" or "Junk Mail" folder. If not, we may be experiencing a high number of orders. If after 3 - 4 business days you still have not received a confirmation, please contact our customer service team via customerservice@avariahb.com anytime or call us Monday-Friday, 9am-4pm (Eastern). Our team can verify the email address and ensure you receive a confirmation email.

We are no longer sending printed invoices with orders, in an effort to reduce our paper usage and digitize our processes. You can review your order in the order confirmation email or shipping confirmation email. Alternatively, if you have an account with Kalaya, you can review your order history by logging into your account and selecting 'Your Account'.

You will be charged as soon as you make an order.

As the status of your order changes, you'll receive notification emails. These emails will indicate when we receive your order, when your order is being processed, and when we ship your order from our shipping centre. We welcome you to reply to any of your order update emails (or you can reach us at customerservice@avariahb.com) if you have any questions about your order. Please have your order number (which you can find in your order confirmation emails) ready to help us find your records quickly!

Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

We are unable to add items to an order, after it has been placed. We can, in some cases, edit the shipping address information or remove an item(s) associated with an order- however this type of request is time-sensitive. Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible. Please call 1.855.830.4961 or email our Customer Service team at customerservice@avariahb.com as soon as possible, if changes are desired, and we'll be happy to help/advise, as best as possible.

You can check your order history anytime by logging into your account. Select 'My Account' to view your previous orders.

Add the products that you'd like to purchase to your shopping cart - keep in mind, your discount will not be subtracted from the price yet. Proceed to checkout, and as soon as you get to the page on which you give your information you'll notice the "Apply Discount or Gift Card or Discount Code" field. Enter the code in the box provided and the amount will be discounted from your order! Coupons are one use per purchase and cannot be used in combination with other rewards points or discount codes. Unless stated otherwise, coupons are one use per

You can't combine coupons; only one coupon can be used per transaction. If you encounter issues with your coupon, first ensure you enter it into the 'Apply Discount or Gift Card or Discount Code' box at checkout without spaces. Some codes are for one-time use, and it's essential to verify the expiry date provided in the email or card. If problems persist, contact our Customer Service team at customerservice@avariahb.com or call us toll-free at 1.855.830.4961 for assistance. Keep in mind that certain products may not be eligible for coupon use. Avaria HB reserves the right to disable codes at any time, and disabled codes will not be reissued. Additionally, we recommend double-checking the terms and conditions for any specific restrictions on coupon usage.

Free shipping is available on orders of $60.00 (after discounts, before tax). Orders under $60.00 at checkout receive a flat-rate shipping fee of $11.99.

Shipments are sent via UPS and Canada Post and, after fulfillment, arrive approximately 3 – 5 business days in Ontario and 7 – 10 business days across Canada, outside of Ontario.

Looking to pick up your order at our Cambridge, Ontario location? When placing your order online, select ‘Pick Up’ during the Check Out process. You will receive a confirmation email once your order is ready for pickup. Please remember to bring your order confirmation number with you (e.g. #K12345). We’re located at:

Unit 5, 650 Jamieson Parkway Cambridge ON N3C 0A5

Shipping outside of Canada? Please visit www.KaLayaHealth.com for your shopping needs.

No, we currently only ship within Canada. For our U.S. customers, you can purchase Kalaya items on www.kalayahealth.com or Amazon.com (store link- https://www.amazon.com/stores/page/E7694872-DA73-424B-8887-22C25BD04047)

Yes, when you check out you'll be able to select the option to pick up your order from our location in Cambridge. Once the order is ready you will receive an email with pickup instructions. Our store timing to pick up order is Mon-Fri between 9.00 am - 4.00pm. Pick Up Location Unit 5 650 Jamieson Parkway Cambridge, ON N3C 0A5

Your order should be ready to collect within 1-3 days of placing your order. You will receive a pick up confirmation email with pickup instructions once it is ready. Once ready for pickup, you can collect your order from our location in Cambridge, Monday-Friday from 9:30am to 4pm. Please remember to bring your order confirmation (found on your order confirmation email) with you when you're ready to pick up your order. Please consult Google to confirm our store hours, regarding days that we are closed.

You'll only be able to see the Pick Up tab if: All the products in the cart are eligible for pickup. All the products are available in inventory at a pickup location. You are paying for the order with a credit card or debit card. If you pay using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal on the first step of the checkout, then the pickup option is not available. You have not used express checkout options. You cannot choose to have some items shipped and some items picked up in store on the same order. If you would like to do so, please place two separate orders.

When your order is ready to be collected, you will receive a pickup confirmation email. From this time, you can collect your order Monday-Friday from 9:30am to 4pm. When you arrive, please come into our storefront entrance and wait for a member of staff. A member of our team will then request your order number (found on your order confirmation email), please have this ready. Check your order and confirm that the order is correct before leaving our storefront.

You cannot choose to have some items shipped and some items picked up in store on the same order. If you would like to do so, please place two separate orders.

Orders are typically processed within 1-2 business days. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post. During our Black Friday & Cyber Monday Sale, please be advised that there will be a delay with processing and shipping your orders. Your parcel will arrive within approximately 7-10 business days in Ontario and 10-12 business days in the rest of Canada. Please refer to your shipping information email for your tracking number. We appreciate your patience.

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order! During our Summer Sale, please be advised that you may experience a delay in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

We stand behind a 30-day money-back guarantee should you be dissatisfied with a KaLaya product. Simply visit our Contact Page to send us a message or email us at customerservice@avariahb.com to let us know which product(s) you would like to return, and why. You can also call our Customer Service Desk at 1.888.830.4961. Our Customer Service team will help you complete the return and confirm the return process. Your refund will be issued upon confirmation of the product’s return to our warehouse.

Please note that items marked as non-refundable on their product page (e.g. Flash Deal Bundles, Surprise Boxes, Clearance items) are not included in our return policy. In some instances, we cannot accept any returns from products in the following categories: Items that have been removed from their original packaging, assembled, or modified.

After confirming your return with our Customer Service team, please send the product(s) to us at the following address:

Avaria Health & Beauty Corp.

RE: Product Return Unit 5, 650 Jamieson Parkway Cambridge ON N3C 0A5

Please note that the return shipping cost is the responsibility of the customer and will not be covered by KaLaya Health & Wellness or Avaria Health & Beauty Corp.

Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return. Please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.

You can create an account with Kalaya by selecting 'Register' in the top menu. Once you've created an account with us, you can save time at checkout and receive exclusive discounts via our promotional emails.

To make any changes to the email address associated with your Kalaya account, it is necessary to contact our Customer Service Team directly. They can be reached by phone, toll free at 1.855.830.4961 Monday-Friday from 9am-4pm (Eastern), or by email to: customerservice@avariahb.com. Our Customer Care team does their very best to respond to all email inquiries within 1-2 business days.

Select 'forgot my password' on our account log in page and enter the email you would like to send the link to reset your password to. Follow the link to reset your password and complete the two new password fields. Please note that this has to be the same email address as your Kalaya member account.

There are a few reasons why you may not see your points increase after your order purchase. Firstly, you must ensure that you are registered for an account and signed in during your order process. Secondly, you must have confirmed your account and placed your order. Lastly, points are automatically rewarded once the order has been fulfilled by our shipping department (or collected, if Local Pickup was selected). If you have met the above criteria and your points are still not showing, please contact us toll free at 1.855. 830.4961 Monday-Friday from 9am-4pm (Eastern), or by email to: customerservice@avariahb.com. Our Customer Care team does their very best to respond to all email inquiries within 1-2 business days.

You can sign up for emails from Kalaya by creating an account. Select 'Register' at the top of the page and complete the required information.

You can unsubscribe from our emails by selecting 'Unsubscribe' at the bottom of any email sent by Kalaya.

No, we have a strict policy against sending unsolicited emails. If you'd like to receive emails from us, you can sign up on our homepage. If you'd like to unsubscribe from our emails please select 'Unsubscribe' at the bottom of any promotional email sent by Kalaya.

When you visit Kalaya.ca or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Refer & Earn is an exciting opportunity for you to earn rewards by referring KaLaya products to your friends and family. It’s a small way for us to thank you for your efforts in spreading positive word about KaLaya brand.

Customer who hasn’t placed any order on Kalaya.ca

Anyone buys KaLaya products using your referral link, you get 10% of the order value as reward which you can redeem later against discount coupon.

Yes, they will receive 10% off on their first purchase and the discount will be auto applied at the checkout page.

You will see the rewards point credited to your account once the referral order completes the 30 days guarantee period successfully.