FAQ
Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.
For orders under $50.00, flat rate shipping is available for a flat rate shipping cost of $11.99. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.
Pick Up:
Our storefront is open and we are now offering a pick up option for all online orders. When placing your online, select 'Pick Up' when checking out. You will receive a Pick Up confirmation email once your order is ready to be collected. We're located at Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5. Please remember to bring your order confirmation number with you.
Pick Up Location
Unit 5
650 Jamieson Parkway
Cambridge, ON
N3C 0A5
Due to new COVID-19 restrictions, our storefront will be closed from December 26th.
Once ready for pickup, you can collect your order from our location in Cambridge, Monday-Friday from 12pm to 4pm. Please remember to bring your order confirmation (found on your order confirmation email) with you when you're ready to pick up your order.
Our storefront will be closed from December 26th due to new COVID-19 restrictions.
All the products in the cart are eligible for pickup.
All the products are available in inventory at a pickup location.
You are paying for the order with a credit card or debit card. If you pay using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal on the first step of the checkout, then the pickup option is not available.
You have not used express checkout options.
You cannot choose to have some items shipped and some items picked up in store on the same order. If you would like to do so, please place two separate orders.
When you arrive, please come into our storefront entrance and wait for a member of staff.
A member of our team will then request your order number (found on your order confirmation email), please have this ready.
Check your order and confirm that the order is correct before leaving our storefront.
Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.
Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.
We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:
Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.
We also cannot accept any returns from products in the following categories:
Items which have been removed from their original packaging, assembled or modified and any items marked as non-returnable on the product page.
Please send returned items to:
Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.
At this point, we do not anticipate any product supply problems, but if so, please be understanding. Our storefront is open and we have taken the required precautions, but if you would like to shop online, you can order all of our products from www.kalaya.ca
Our Measures
At present, our storefront is open and we are offering pick up. We invite you to shop online. You can have your order delivered or pick up from our location in Cambridge. We are taking increased sanitization measures and remind all employees about the hygiene practices they should adopt to prevent the spread of the virus. As a preventative measure, we are asking that all employees who are returning from abroad or who are experiencing flu-like symptoms to stay at home for 14 days.
Kalaya uses 70% v/v (the optimal percentage) USP-grade (medical grade) ethyl alcohol in the Kalaya Antiseptic Hand Sanitizer with Hyaluronic Acid. We are proud to provide only the highest quality of safety to the hospitals, health care providers, businesses, and consumers who we serve across Canada.
Is the sanitizer gluten-free?
Yes, we are proud to provide gluten-free alcohol in the Kalaya Antiseptic Hand Sanitizer with Hylauronic Acid to help keep those with gluten sensitivity across Canada safe and well.
What is the NPN of the sanitizer?
The NPN for the Kalaya Antiseptic Hand Sanitizer with Hyaluronic Acid is 80097766. You can verify this at any time on the Health Canada website.
Where is your sanitizer made?
All of our products, including the Kalaya Antiseptic Hand Sanitizer with Hyaluronic Acid, are developed, made, manufactured, and shipped from Cambridge, Ontario. We are not only proud to be a medically directed company with Dr. Keith Burk M.D. and Phil Hudson BPharm, but we are also proud to be an Ontario-Made, truly Canadian company.
What is hyaluronic acid and why is it in your sanitizer?
Hyaluronic Acid, also known as Hyaluronan, is an incredible moisturizing agent that is produced by your body naturally and is also included in anti-aging skincare products too. It holds 1000 times its weight in water and feels silk-smooth. It is not easy to formulate Hylauronic Acid into a hand sanitizer, but that is what we do best at Kalaya! The therapeutic level of Hyaluronic Acid in our Kalaya Antiseptic Hand Sanitizer with Hyaluronic Acid helps to prevent dry skin from repeated hand-washing and sanitizing. That is why our product is demanded by nurses and essential workers across Canada.
Is there fragrance in this product?
No, there is no added fragrance to the Kalaya Antiseptic Hand Sanitizer with Hyaluronic Acid, because we have nothing to hide.
Is your sanitizer safe for sensitive skin?
Yes, it is safe for sensitive skin as we are proud to provide the highest quality and optimal safety in the Kalaya Antiseptic Hand Sanitizer with Hyaluronic Acid. With 70% v/v USP-grade ethyl, gluten-free alcohol and a therapeutic level of hyaluronic acid, our product is demanded by nurses and essential workers across Canada. We offer a 100% money-back guarantee within 30 days of purchase on Kalaya.ca