Shipping

How much does shipping cost?

With orders of $50.00 or more (excluding tax),  free shipping is available. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10 -14 business days in the rest of Canada. Shipments are sent via UPS and Canada Post. Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

For orders under $50.00, shipping is available for a flat rate shipping cost of $11.99. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10-14 business days in the rest of Canada. Shipments are sent via UPS and Canada Post. Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

During our Summer Sale, please be advised that you may experience a delay in delivery due to the high volume of orders. Please refer to your shipping information email for your tracking number. We appreciate your patience.

During our Cyber Sale, free shipping was available on orders over $75.00 and for orders under $75.00 flat rate shipping was available at a cost of $11.99.

Pick Up

Customers are able to pick up their goods at our head office in Cambridge for free. Select the 'Pick Up' option at check out and your order should be ready for pickup within a few days. Once ready you will receive an email with pickup instructions. 

During our Summer Sale, please be advised that you may experience a delay in your order being ready for pick up due to the high volume of orders. Please refer to your email for your confirmation that your order is ready for pick up. We appreciate your patience.

Pick Up Location
Unit 5
650 Jamieson Parkway
Cambridge, ON
N3C 0A5

When will I receive my order?

Orders are typically processed within 4-5 business days. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10 -14 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

During our Summer Sale, please be advised that you may experience a delay in delivery due to the high volume of orders. Please refer to your shipping information email for your tracking number. We appreciate your patience.

How do I track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!

Do you ship outside of Canada?

No, we currently only ship within Canada. For our U.S. customers, you can purchase Kalaya items on Amazon via our online store.

Cyber Sale 2021

During our Cyber Weekend Sale there will be a delay with processing and shipping your orders. Your order will be processed within 5 business days and should then arrive within 7-10 days in Ontario and 10-14 days in the rest of Canada.

Holiday Shipping 2021

To ensure your order arrives before Christmas, please place your order by December 10th 2021. We cannot guarantee that orders placed after this date will arrive before December 25th 2021. Please expect a slight delay for any orders placed after this date.

During our Holiday Closure (Dec 20th 2021 - Jan 4th 2022) there will be a delay with processing and shipping your orders. Your order will be processed within 10 business days and then should then arrive within another 7-10 days in Ontario and 10-14 days in the rest of Canada.

Returns

What is your return policy?

Avaria Health & Beauty Corp. stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase. Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Please note that return shipping costs are the responsibility of the customer and will not be covered by Avaria Health & Beauty Corp. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:

  • Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

We also cannot accept any returns from products in the following categories:

  • Items which have been removed from their original packaging, assembled or modified 
  • Any items marked as non-returnable on the product page 
  • Expired products
How do I return an item?

Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Please note that return shipping costs are the responsibility of the customer and will not be covered by Avaria Health & Beauty Corp. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.

Please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.

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★ Customer Testimonials

We Let Our Customers Speak For Us

2253 reviews
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Kalaya Extra Strength Pain Relief with Cannabis Sativa Seed Oil

It works really well. The only issue I have with the cream is a strong smell, but after a while the smell goes away, so the pain in my joints and muscles decreases as well.I bought this cream for my son- to use for his elbows.

Kalaya Extra Strength Pain Relief with Cannabis Sativa Seed Oil 60g | Analgésique extra fort à l'huile de graines de cannabis sativa 60g

Pain Relief

Kalaya is a great product for arthritic pain. Is a bit of a smell but worth the relief it gives. Would definitely recommend trying.

Kalaya Unscented Hand Cream 250mL

great soothing cream. Does not leave a greasy feeling

Love the product but not the 60 ml bottle

This product is fantastic. I developed severe contact dermatitis eczema from hospital grade hand sanitizer and I spent hundreds of dollars of prescription and non prescription creams. This product helped the most and actually results only started once I combined this with one other product. I still use daily as I have a small long lasting eczema patch on my hand and for some reason have developed on the top of my feet. I also bought several bottles the hand sanitizer and even took one to work and filled a small bottle that I hang off my hospital ID. I never use the hospital grade anymore for fear of a relapse.
Now the issue with the bottle... love that it is glass but there in no way that all of the product will come out when it is near empty. I can see lots of product in there but there is no way to get it out. I left the bottle upside-down for days and nothing. I try and sweep some out with a q-tip but that only goes so far. Not sure if you can do anything with the design to help with this.