Shipping & Returns

Shipping

How much does shipping cost?


With orders of $50.00 or more (excluding tax),  free shipping is available. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7 -10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post. Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.


Pick Up

Customers are able to pick up their goods at our head office in Cambridge for free. Select the 'Pick Up' option at check out and your order should be ready for pickup within a few days. Once ready you will receive an email with pickup instructions. 


Pick Up Location:
Unit 5, 650 Jamieson Parkway
Cambridge, ON
N3C 0A5


When will I receive my order?

With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.


How do I track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!


Do you ship outside of Canada?

No, we currently only ship within Canada. For our U.S. customers, you can purchase Kalaya items on www.kalayahealth.com or Amazon via our online store.


Orders will still be processed, and pick-ups will still be available most days, but please be patience as this may take longer than usual.


If you have placed an order for pickup, please wait until you receive an email that your order is ready before coming in the storefront.


Returns

What is your return policy?

Avaria Health & Beauty Corp. stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase. Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Please note that return shipping costs are the responsibility of the customer and will not be covered by Avaria Health & Beauty Corp. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.


We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:


  • Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.
  • Clearance-priced products

We also cannot accept any returns from products in the following categories:


  • Items which have been removed from their original packaging, assembled or modified 
  • Any items marked as non-returnable on the product page
  • Clearance-priced products
  • Expired products
  • Subscribed products

How do I return an item?

Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Please note that return shipping costs are the responsibility of the customer and will not be covered by Avaria Health & Beauty Corp. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.


Please send returned items to:
Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.

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