Shipping

How much does shipping cost?

With orders of $50.00 or more (excluding tax),  free shipping is available. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10 -14 business days in the rest of Canada. Shipments are sent via UPS and Canada Post. Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

For orders under $50.00, shipping is available for a flat rate shipping cost of $11.99. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10-14 business days in the rest of Canada. Shipments are sent via UPS and Canada Post. Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

During our Cyber Sale, free shipping was available on orders over $75.00 and for orders under $75,00 flat rate shipping was available at a cost of $11.99.

Pick Up

Customers are able to pick up their goods at our head office in Cambridge for free. Select the 'Pick Up' option at check out and your order should be ready for pickup within a few days. Once ready you will receive an email with pickup instructions. Please note that due to new COVID-19 restrictions, our storefront is closed. We can still offer curbside pickup.

Pick Up Location
Unit 5
650 Jamieson Parkway
Cambridge, ON
N3C 0A5

When will I receive my order?

Orders are typically processed within 4-5 business days. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10 -14 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

How do I track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!

Do you ship outside of Canada?

No, we currently only ship within Canada. For our U.S. customers, you can purchase Kalaya items on Amazon via our online store.

Cyber Sale 2020

During our Cyber Weekend Sale there will be a delay with processing and shipping your orders. Your order will be processed within 5 business days and should then arrive within 7-10 days in Ontario and 10-14 days in the rest of Canada.

Holiday Shipping 2020

To ensure your order arrives before Christmas, please place your order by December 11th 2020. We cannot guarantee that orders placed after this date will arrive before December 25th 2020. Please expect a slight delay for any orders placed after this date.

During our Holiday Closure (Dec 19th 2020 - Jan 4th 2021) there will be a delay with processing and shipping your orders. Your order will be processed within 10 business days and then should then arrive within another 7-10 days in Ontario and 10-14 days in the rest of Canada.

Returns

What is your return policy?

Avaria Health & Beauty Corp. stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase. Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Please note that return shipping costs are the responsibility of the customer and will not be covered by Avaria Health & Beauty Corp. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:

  • Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

We also cannot accept any returns from products in the following categories:

  • Items which have been removed from their original packaging, assembled or modified 
  • Any items marked as non-returnable on the product page 
  • Expired products
How do I return an item?

Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Please note that return shipping costs are the responsibility of the customer and will not be covered by Avaria Health & Beauty Corp. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.

Please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.

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★ Customer Testimonials

We Let Our Customers Speak For Us

1862 reviews
86%
(1594)
12%
(230)
2%
(28)
0%
(8)
0%
(2)
Sore Knee Joints

Kalaya really helped relieve the pain and soreness.

hand cream

great stuff as it helped my dry hands almost immediately without feeling greasy at all,,,Ive order several so I have a tube wherever I go

The best pain cream ever!

This is the best cream for pain that I have ever used. The rollerball dispenser is manic to get it where you need it without getting any on your hands. Very powerful and effective part of my pain management program.
I will continue to purchase this cream until they make an even more effective product, if that is even possible.
Thank you for making this fabulous product.

scartherapy

not impressed no noticeable change

Best sanitizer ever!

Was so excited to try this because of the hyaluronic acid Ingredients. Most sanitizers do tend to dry out my hands and have a bad scent to it. This one is the total opposite. From that it is fragrance free so that I can use it at work as well around others. Tried it out for couple days and hands did not get dry! Was pleasantly surprised by this as all year long I’ve experienced a lot of drying after using any sanitizer! Highly recommend